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Cannot Verify my Acct When Trying to Redeem a Reward
2026.05.13 00:02
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I cannot ferify my account when trying to redeem a reward. Instead of texting a code to me, the app calls my phone with the code instead. When I get the code and I attempt to enter it, the code doesn't work. When I get the phone call it tells me to enter a # after the code but it doesn't allow me to. 

 

Please help! 
Comments4
  • Khalida Anwar
    I am getting the same issue
  • Karen Merkle
    When you receive the verification call, please enter the verification code and press the # button using the in-call keypad while the call is still connected.

Please make sure to use the keypad on the active call screen, not the regular dialing keypad in the Phone app.
This is what they told me to do and it worked: 
If a green call icon appears in the upper-left corner of your screen, please tap it to return to the active call screen.
Then, open the keypad from that in-call screen, enter the verification code shown in the CashWalk app, and press the # button.
  • Karen Merkle
    I get the code, enter it and press #. Because it’s on my phone there is a dash like it’s a phone number. Then I reenter it and press pound. It never works!  I want text verification that used to work!
  • Retta Mack
    It was better when it text us I never had any issues but I’ve been trying to redeem and I get the code in plenty of time but says I didn’t I’ve had Cashwalk’s for a long time but about to delete it soon as I use the gift card I already have. I will find a different walking app