Why can't I use my points

That's a rather BS move. Shifting the goal post? What gives? 

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    Devin Braden
    In past I could get $5 now nothing I do is enough anymore and I walked EVERY DAY I don't know if this app is worth it anymore 
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    Colin Stone
    Author
    I walk over 15 miles a day 5times a week. I normally get one every two weeks or so. Now it's locked and I need to get more points before they give me my card. I'm in the same boat. It used to be a nice incentive to keep walking. 
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    emma williams
    I feel the same way… and I know I walk about 25000 steps a day and it’s not calculating 
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    Colin Stone
    Author
    I got my points to get my biweekly gift card and it's locked. "Try for $10 or $15 to unlock all options" nothing was locked for the past 4 years, what gives?