Redeem gift card problems

Redeem gift card problemsI redeemed my points for an Amazon gift card,but when I entered the claim code.I received the following messages "this card has been applied to your account "could you please help me understand what went wrong and how to solve this issue?I don't want to all the points I' I've worked hard to accumulate to go to waste. Would really appreciate your help in resolving this matter. 

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