Not able to redeem points.

It happens before. Just wait till the next day and do it again. 

Try another number to redeem gift card

A me non è mai successo. Io aspetterei un giorno per riprovare, poi contatterei il servizio clienti.

Tonja Gafney

Author

I have and I even sent them a screenshot. 

Email the customer service!

Junburger

Is this your first time?