Rewards card stuck in processing

I have been trying for 3 days now. To reach someone in reference to why my Walmart gift card is stuck in processing and therefore, it will not allow me to claim any other points that I have available for use. But no one seems to respond. Is there a phone number? I can call someone or do I have to continue sending emails and hope that someone will respond back.

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    Gina Campbell
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    Still waiting 
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    Vic Godschild
    You bless them by saying, “You told me your sins without trying to hide them and now I forgive you.”