Issue

The past few days I have redeemed points disappear the next day. 

The amount of steps were stuck. Every day, every day in the points, I was to 6.1k or so and The points disappear and the amount of steps.Stay the same and don't reset at midnight.

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Comments 5
  • Profile Image
    Jim Wattier
    You have to contact support in your settings. 
    • Profile Image
      Alicia Garcia
      Author
      I've been looking. Not sure where that's located. My settings doesn't give a Customer support option.
    • Profile Image
      Jim Wattier
      Go to your Home page. Press the 3 horizontal lines in upper left. Press the Gear icon. Go down to Contact Us. Write up support issue. 
  • Profile Image
    RainbowKid
    89. Reinstall your app
  • Profile Image
    MaryAnne Gildroy
    They did an update. You have to uninstall the app, then install again. I had the same problem. My coins didn't count for 3 days in a roll. I uninstalled, and then installed and it fixed that problem.