Help redeem coins please it says my number already exists

Please someone help me redeem I like my app 

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    Cashwalk_official
    Hi, we’re sorry for the inconvenience you experienced.
    
    To help us review your account thoroughly and offer accurate support, please contact us by following the steps below: In the app → Menu → Settings → [Contact Us]
  • Profile Image
    coin collector
    Just ask someone you know to send  the code to their phone ... I use my daughter