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Best Buy Customer Support Removed A 32GB DDR5 RAM Stick From Gaming Laptop After Charging Full Amount For The 64GB Configuration; Says Upgraded RAM Incompatible
Wccftech • • technology
Key Points:
- A Lenovo Legion 5 gaming laptop owner purchased a configuration with 64GB of DDR5 RAM, but after sending the laptop to Best Buy for warranty service, the retailer removed one 32GB RAM stick, claiming the system only supports 32GB.
- The laptop functioned without issues for eight months with 64GB installed, suggesting that only one RAM stick failed, and the owner is entitled to a replacement under warranty.
- Best Buy kept the removed 32GB RAM module instead of returning it to the owner, which is valued at around $350, raising accusations of theft by the retailer’s support staff.
- Lenovo’s official specifications list support for up to 32GB of RAM on the Legion 5, but users may still be able to upgrade beyond that limit, as evidenced by this owner’s initial successful use of 64GB.
- The owner has been advised to escalate the issue with Best Buy to seek a resolution, as the retailer appears reluctant to cover the cost of the expensive RAM replacement.
