Minneapolis-Saint Paul airport tops JD Power mega rankings yet again

Key Points:

• Minneapolis-Saint Paul International Airport ranked highest among North America's mega airports for the third consecutive year in J.D. Power's 2026 airport satisfaction study, scoring 684 points on a 1,000-point scale.
• Tampa International Airport and Charleston International Airport topped the large and medium airport categories respectively, with scores of 715 and 712, praised for organization and ease of navigation.
• Detroit Metropolitan Wayne County Airport and Phoenix Sky Harbor International Airport followed Minneapolis in the mega airport category, while Portland International Airport and Dallas Love Field ranked second and third among large airports.
• Key factors driving passenger satisfaction include clear signage, easy navigation, and improved food, beverage, and retail options, with overall satisfaction rising across all airport size categories.
• J.D. Power's study, now in its 21st year, surveyed over 24,000 travelers and highlights that recent capital improvement projects at top airports are contributing to higher passenger satisfaction scores.