why am I not receiving a code for my reward I want to claim.. just doesn't send a code to my phone..

Matthew C

and when that happens you have to wait a bit before you can redeem. There is one redemption allowed every 24 hours,  even on the same IP

are you using Wi-Fi?  everyone using that router shows as the same IP so if someone else is also using the app the system sees that as one person with multiple accounts.